Independent Family Run Funeral Directors of Hertfordshire
Hertford, Hertfordshire SG14 1AB
110 Fore Street,
Opening Hours
Mon - Fri 9.00 am-5.30 pm

Death at home

We are here to help you through the next steps

1. If the Death Was Expected:

  • During GP Hours: Immediately contact the deceased’s General Practitioner (GP). The GP will confirm the death and issue a Medical Certificate of Cause of Death.
  • Outside GP Hours: Call the NHS helpline (111) for assistance with out-of-hours medical services.

2. If the Death Was Unexpected:

  • Emergency Action: Dial 999 to inform the police and emergency services. Follow their instructions, which may include guidance on resuscitation efforts.

3. Contact Your West & Sons Funeral Director:

  • Initiating Contact: Once the death has been verified, contact West & Sons. Be prepared to provide some initial information about the deceased, including:
    • Name
    • Date of birth (can be provided later if unknown)
    • Home address
    • Address where they passed away
    • Your relationship to the deceased
    • Preference for burial or cremation (this can be decided later if uncertain)

4. After Death Certification:

  • Registering the Death: You must register the death at the local Register Office within five days. Utilise online or telephone services for convenience. Registration should occur in the area where the death happened to prevent delays.
  • Coroner’s Involvement: If the death cause is sudden or unclear, the case may be referred to the coroner for further investigation through a post-mortem or inquest.

5. Arranging the Funeral:

  • Obtaining Necessary Documents: After registering, the Registrar will issue a green form required for the funeral. Also, obtain several copies of the death certificate for estate, banking, and insurance purposes.
  • Engaging a Funeral Director: Coordinate with your funeral director at West & Sons to manage your loved one’s final arrangements seamlessly.

6. Additional Support:

  • Probate and Legal Matters: For assistance with probate and other related legal matters, contact our sister company, The Probate Bureau, on 01920 443 590. Our experts are ready to provide the necessary guidance and support.

Death in a nursing home

If your loved one passes away in a nursing or care home, the staff will notify you. In most cases, they will also notify the GP who will need to complete a death certificate.
Get in touch with us so we can make the necessary arrangements to collect your loved ones and take them to our funeral home.

learn more

Featured Services

Arranging a Funeral

Arranging a Funeral

Directly order flowers, view and sign the condolences book, share memories and more.

Read more


Consider honouring your loved one’s memory by requesting donations to a charity close to their heart.

Read more
Donation box

Donation box

Opt for a meaningful tribute with a donation box at the funeral service.

Read more
Obituary notices

Obituary notices

Take a few moments to express your wishes now and help to ease the burden on your loved ones.

Read more